Return Policy for Super-Clothing Accessories

At Super-Clothing Accessories, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we are here to assist you with a hassle-free return process. Please read our Return Policy carefully to understand your rights and our procedures.

1. Eligibility for Returns

You may return an item within 30 days of receiving your purchase for a refund or exchange. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition as when you received it.
  • It must be in the original packaging, including any tags, labels, or accessories that came with the product.
  • Proof of purchase, such as an order number or receipt, is required for processing the return.

Items that show signs of use, damage, or missing packaging may not qualify for a return.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@novagizmoforge.com or call our customer service hotline at 585-283-4052 to request a return authorization. Please include your order number and reason for the return in your email.

  2. Prepare the Item: Once your return request is approved, securely pack the item in its original packaging. Ensure that all accessories, tags, and documentation are included.

  3. Ship the Item: You will receive return instructions via email, including the address to which the product must be shipped. Please note that you are responsible for return shipping costs unless the item received was defective or incorrect.

  4. Receive Your Refund: Once we receive and inspect the returned item, we will process your refund. Refunds are typically processed within 5-7 business days. The refund will be credited to the original method of payment.

3. Non-Returnable Items

Certain products are not eligible for returns, including:

  • Sale items or final clearance items.
  • Custom or personalized items.
  • Gift cards.

If your item falls under any of these categories, it will not be eligible for a refund or exchange.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us at info@novagizmoforge.com to confirm availability. We will assist you in processing an exchange for the desired item. Exchanges are subject to stock availability, and any price differences will be handled accordingly.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@novagizmoforge.com or call 585-283-4052. We will provide you with a prepaid shipping label to return the defective product and arrange for a replacement or refund.

6. Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or incorrect.
  • Refund for Shipping: Original shipping fees are non-refundable, except in cases where we shipped the wrong item or the product arrived damaged.

7. Refund Timeline

Once your return is received and inspected, we will notify you via email. If your return is approved, the refund will be processed and a credit will automatically be applied to your original payment method within 5-7 business days. Please note that it may take additional time for the refund to reflect on your bank statement, depending on your payment provider.

8. Contact Information

If you have any questions or need assistance with your return, our customer support team is here to help. Please reach out to us using the contact details below:

9. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page, and your continued use of our website constitutes your acceptance of the updated policy.

Thank you for shopping with Super-Clothing Accessories. We appreciate your business and are committed to ensuring your satisfaction with our products and services.